shipping and return policies

Shipping & Delivery

• All purchases made are charged in Canadian Dollars. At this time, Prosupplements.ca ships merchandise only to locations within Canada. Canadian Shipping Information: ProSupplments on line offers Canada Post express services. Orders placed for in stock merchandise will usually ship within 48 hours after the order has been placed. Orders are not shipped on Saturdays, Sundays or Holidays. Shipping is non-refundable as per our return policy. Shipping Charges: $10.00 per order.

Sales Tax

• Prosupplements.ca charges all applicable sales taxes for merchandise ordered on this Web site based on the location to which the order is being shipped.

Use Of Site

• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Prosupplements.ca and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Prosupplements.ca believes that customer conduct violates applicable law or is harmful to the interests of Prosupplements.ca and its subsidiaries.

Trademarks

• All brand, product, service, and process names appearing on this Web Site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Prosupplements.ca. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Prosupplements.ca or any third party, except as expressly granted herein.

Copyright

• All content appearing on this Web site is the property of Prosupplements.ca #9-636 Clyde Ave. West Vancouver, B.C. V7T 1E1. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as the document is used for informational purposes only.

Return/Exchange Policy

• We sincerely hope our customers achieve their desired results from the supplements they purchase. Unfortunately there is no guarantee. As we all know, every person is unique in his/her response, therefore results may vary. There is even risk of certain side effects/allergies to certain natural ingredients. Yes, natural herbs and supplements, just like medicines, can have side effects. Please remind your customers to discuss with their health care provider if a particular supplement is appropriate for them before they purchase. We cannot guarantee a supplement will help the customer; however, we do guarantee that the products we are offering are of the highest quality available. If there was ever need to exchange/return our products, please follow the exchange/return policy stated below.

Shortages:

All shortages must be reported within 10 (ten) days after shipment.

Please check number of items delivered against the quantity shown on your invoice. Also, empty the package for any product that may be buried in the packing material.

Damaged/Defective Items:

If you receive a manufacture package defective item, such as pill shortage, please contact us within 10 days of delivery. Please supply us with your order/invoice number and your purchase date. A representative will also need your e-mail address and phone number. We will make every reasonable effort to replace the item in a timely manner.

We only accept unopened return item(s) under the following conditions:

Return can be made within 10 days after shipment. Please contact us by email at info@prosupplements.ca before returning the product. Shipping and Handling is not refundable if the product is free from defectiveness. Shipping costs of returning the product will be paid by the buyer.

Any opened items cannot be returned. If you already opened the product and do not like the flavor or is not effective to you.

In the event of returning a Free Shipping Item there is a mandatory $10.00 deduction off your total refund.

In the event of customer changes their mind, the customer is responsible for the shipping cost to ship back to us. If customer refuses to receive the package, the shipping fee is not refundable. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.

Refunds will be issued upon receipt of the returned product.

Here are the basic steps:

• All exchange/return must be reported within 10 (ten) days after shipment.
• Pack the item securely in the package.
• Email us at info@prosupplements.ca the invoice for the exchange/return item(s). Be sure to include your order number, billing name, mailing address, and the reason(s) for exchange within the email.
• All products must be exchanged/return, unopened, in good condition, in original boxes (whenever possible), and with all paperwork.
• For your protection, we recommend that you use Canada Post Express. Post for your return. Please ship the exchange/return package to:

• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
• We will notify you via e-mail when we have received and processed the exchange item(s).
• Your exchange/return item(s) will either be delivered to you with your next order or credited back to your company account. Please allow us 7-10 business days to issue the refund upon receipt of the returned Items.